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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
At Lishkara Fashion, we’re committed to delivering a seamless shopping experience from start to finish. We understand that sometimes plans change, which is why we’ve outlined our cancellation and refund policies clearly below.
Order Cancellations: We accept order cancellations only before the order has been dispatched. If you wish to cancel your order, please email us at onlinepunjabijewellery@gmail.com or WhatsApp us at 7837986269 within 12 hours of placing the order. If your order has already been shipped, we won’t be able to cancel it.
Return Policy:
We are sorry! We don’t accept any returns or exchanges. There are no Exceptions to this policy.
The primary reason for this is to maintain the hygiene of our products.
Jewelry is classified as a personal item and is categorized in the same category as Lingerie. Therefore, in order to avoid the spread of infections, items once sold cannot be taken back.
Damaged Product Received:
All of our products go through a proper check process and are packed with utmost care to ensure it reach our customers in the most delightful condition. But in some rare cases, the product damage can happen.
1) Return: If you receive a damaged product, inform us within 48 hours. A video of the unpacking of the product is required to claim the damaged product return. No product will be accepted without the video.
2) Reverse Pickup (Only for orders delivered within India): Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup; failure to do so we lead to the cancellation of pickup, and you will have to ship the product back to us by bearing the shipping charges.
3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall refund the amount.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at onlinepunjabijewellery@gmail.com for questions related to refunds and returns.